Question 1

What payment methods do you accept?

Accepted Answer

Massage By Rebecca Poconos accepts both cash and credit card payments. Contactless payments can be made via invoice, card tap, phone tap, or other device.

Question 2

Is there parking?

Accepted Answer

There is metered street parking in front of the office building. The meter fee is $0.25 per 15 minutes, $1.00 per hour. Meters accept quarters only, or you can use the parking app on your phone. In addition to street parking, you may park behind the Wallace Building (directly behind the office). Please know that if you do park in the parking lot, you will be required to walk around the front of the building to enter the office.

There is also a handicap parking space near the entrance of the office. Please know this parking space serves all of the businesses on the block and is not always available.

Question 3

Is your space handicap accessible?

Accepted Answer

There is one small step to enter the office. There is parking available right outside of the building and a handicap parking place close to the entrance.  Please know these parking spaces serve all of the businesses on the block and is not always available.

Question 4

What is your cancelation policy?

Accepted Answer

Cancellation and Lateness Policy:

All appointment cancellations must be 24 hours in advance of the scheduled appointment time. If the cancellation occurs with less than 24 hours notice, regardless of the reason for canceling, you will be sent an invoice for 50% of the total of your scheduled appointment. This fee must be paid prior to booking your next massage service.

All No Shows to scheduled appointments will be sent an invoice for the entire price of the service that was scheduled. This fee must be paid prior to booking your next massage service.

If you arrive late for your scheduled appointment time, your appointment time may be shortened based on appointments that follow yours as well as the need for adequate clean up time between sessions. Depending on how late you arrive, I will decide if there is enough time remaining to start the massage or we may decide to focus on a specific part of the body rather than a full body massage. Regardless of the length of hands-on time during this massage, you will be responsible to pay for the full session that was scheduled.

Out of respect to myself and my other clients, please plan accordingly and be on time.

Question 5

Do you see clients that have had recent plastic surgery?

Accepted Answer

Although I offer Lymphatic Massage, I no longer see plastic surgery clients.

Question 6

I am sick, should I keep my massage?

Accepted Answer

I treat a variety of different clients including cancer patients, elderly clients, and pregnant mothers who are high risk for illness. To protect my other clients and myself from getting sick, I ask that you please do not come in for a massage if you are sick. If you are unsure if you should come in for your massage, please reach out to me ahead of the massage, and we can discuss if you should reschedule your appointment. Depending on the circumstances, the cancellation fee may be waived and will be evaluated on a case by case basis.

Question 7

Do you sell gift certificates?

Accepted Answer

Yes! Gift certificates are a great gift to give others. You can purchase gift cards on my booking website at www.vagaro.com/massagebyrebeccapoconos o(www.vagaro.com/massagebyrebeccapoconos)r from me directly in the office at your next appointment.

Question 8

Can I get a massage as a walk-in?

Accepted Answer

All massages are by appointment only and I do not accept walk-in massages. Please call/text me at 570-460-1743 to book an appointment or you can book online at www.vagaro.com/massagebyrebeccapoconos (www.vagaro.com/massagebyrebeccapoconos)

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